Law Enforcement Guidelines

Pera is operated from the United Kingdom. Our processing of personal data is governed by the UK General Data Protection Regulation, the Data Protection Act 2018, the Investigatory Powers Act 2016, and other applicable UK law.

Pera · Registered office, London, United Kingdom.

Send all law enforcement requests, preservation requests and emergency disclosure requests to hello@joinpera.co.uk with the subject line beginning "Law Enforcement Request".

Please submit requests on official letterhead or from an official government email domain and include:

• The name, rank, agency and direct contact details of the requesting officer.
• A clear description of the information sought and the account(s) it relates to (email address, username or Pera profile URL).
• The relevant time period.
• The statutory basis for the request and, where required, the court order, warrant, subpoena or equivalent instrument.
• A short factual summary of the investigation, to the extent it can be shared.

Requests that are ambiguous, over-broad, or that lack the required legal process may be refused, narrowed, or returned for clarification.

• Non-content subscriber information (e.g. account email, sign-up date, last login timestamp, IP address history) — disclosed on receipt of a valid request under the Data Protection Act 2018 (Schedule 2, Part 1, paragraph 2) or equivalent, where disclosure is necessary for the prevention or detection of crime or the apprehension or prosecution of offenders.
• Communications data — requires an authorisation under Part 3 of the Investigatory Powers Act 2016 or equivalent lawful authority.
• Content data (e.g. message contents) — requires a court order, production order under the Police and Criminal Evidence Act 1984, targeted interception warrant, or equivalent instrument.
• Requests from outside the United Kingdom — should be routed through a Mutual Legal Assistance Treaty (MLAT), letter of request, or the UK-US Data Access Agreement where applicable. We may voluntarily disclose limited non-content information to foreign authorities where UK law permits and the request is otherwise valid.

Where we receive a request from a competent authority stating in good faith that there is an imminent risk of death or serious physical injury to any person, we may voluntarily disclose the limited information necessary to prevent that harm. Emergency requests should be sent to the address above with "EMERGENCY DISCLOSURE" in the subject line and must set out the nature of the emergency, the person at risk, and the information required.

On receipt of a formal preservation request from a competent authority, we will preserve existing account records associated with an identified account for an initial period of 90 days, extendable once on written request, pending service of appropriate legal process. Preservation does not constitute disclosure.

Depending on the account, we may hold some or all of the following:

• Account registration details (email address, date of registration).
• Profile information provided by the member (name, age, location, biography, photographs).
• Application and moderation records.
• Session and IP address logs, retained for a limited period for security purposes.
• Message metadata and, where applicable, message content held on the platform.
• Payment records processed by our payments partner; full card data is held by the payments partner, not by Pera.

We do not retain data indefinitely. Records are kept only for as long as necessary for the purposes set out in our Privacy Policy and are deleted or anonymised in accordance with that policy.

Our policy is to notify affected members of requests for their information before disclosure, so they may seek to protect their rights, unless we are legally prohibited from doing so (for example by a court order or statutory non-disclosure requirement) or where notice would, in our reasonable judgement, be counter-productive or create a risk of harm to an identifiable person.

We may seek reimbursement of the reasonable costs of responding to a request, as permitted by law.

These guidelines are provided for the assistance of law enforcement and do not constitute consent to service of civil process by email. Civil subpoenas, civil discovery requests and private-party legal demands should be directed to our registered office by post.